Shipping policy
Thank you for shopping with Biscuit & Rye! Every product we offer is made especially for you after your order is placed. This print-on-demand process helps reduce waste while allowing us to offer unique products inspired by our story and mission.
Processing Time
• Most orders are produced within 2–7 business days before shipping.
•During holidays or periods of high demand, production may take a little longer.
Shipping
• Once your order ships, you'll receive an email with tracking information.
• Shipping times vary depending on your location and the shipping method selected during checkout.
• While we strive to meet estimated delivery dates, shipping carriers may occasionally experience delays beyond our control.
Multiple Packages
If your order contains multiple products, they may arrive in separate packages and on different days. This is normal, as items may be produced and shipped from different Printify production partners.
Incorrect Shipping Address
Please verify your shipping address carefully before placing your order. We cannot guarantee replacements or refunds for orders shipped to an incorrect address provided during checkout.
Lost or Damaged Packages
If your package arrives damaged or appears to be lost in transit, please contact us at hello@biscuitandrye.com as soon as possible. We'll work with our production and shipping partners to resolve the issue quickly.
Questions?
If you have any questions about your order, we're always happy to help. Simply email us at hello@biscuitandrye.com, and we'll respond as quickly as possible.